Frequently Asked Questions

General Questions

What is Graspr

Graspr is an online community that offers thousands of how-to videos on a wide range of topics, plus unique tools designed to make the learning process faster and easier. We also help connect people who have similar interests so that they can build relationships and exchange tips and ideas. See the About Graspr page for more information.

Who makes the videos?

Graspr's videos are made by people around the world who have expertise to share. Some are professionals, some are hobbyists, and some are celebrities. We invite you to contribute your own know-how to the Graspr community by uploading your own instructional videos (see below for tips).

Is Graspr free?

Graspr is free, and we plan to keep it that way, though in the future we may offer paid subscriptions for premium content.

Why should I register?

Registering allows you to take advantage of Graspr's great extras, like the ability to take notes or comment on videos. When you register you can also customize your profile, add friends, and communicate with other users.

What are tags? / What are "Tags Describing Me"?

Tags are keywords or phrases that describe you in some way. For example, these tags:
ucla
parent
skiing

Would tell other users that you went to UCLA, have kids, and enjoy skiing. People who searched for those terms on Graspr would be able to find you - and you could click on the tags to find other people with similar backgrounds or interests.

Graspr Tools and Features

What are "Scenes" and how can I use them?

Videos on Graspr are divided into distinct, clearly labeled scenes so that you can easily skip to the parts that interest you most. Automatically jump to any point in the video by clicking on a Scene displayed in the panel to the right of the video.

What is the "Notes" Tool and how can I use it?

The 'Notes' tool allows you to customize your learning experience by jotting down thoughts or shortcuts you want to remember later - or tips you want to share with other users, such as an ingredient that could be substituted in a recipe video. To use this feature, simply go to the point in the video where you want to add a Note and click the notepad button in the player. A form will appear to the right of the video; enter your note and mark it as Private (seen only by you) or Shared (viewable by the Graspr community).

How do I save a video I want to return to later?

While you're on the video's page, click on the word 'Bookmark' at the top of the video box and select 'Bookmark on Graspr'. To find the videos you've saved, go to 'My Graspr' at the top of any page and select 'Bookmarks'.

The Bookmark feature also offers easy access to Delicious, Digg, Facebook, Reddit, and Stumble Upon.

Can I download Graspr videos?

Currently, Graspr videos cannot be downloaded, but in the future we'll be making them available for download to mobile devices.

Can I embed Graspr videos on my personal site, MySpace page, etc?

Yes! When viewing a video, click the 'Share' button, select 'Get the Embed Code', and copy and paste the code to a page of your choice.

How can I share videos with my friends?

When viewing a video, click the 'Share' button, select 'Send Email to a Friend', and complete the form. Your friend will receive an email containing a link to the video you're viewing.

How do I find other users like me?

Users who register with Graspr can add descriptive tags to their profiles (what are tags?). To find a particular type of user, search for a keyword or phrase (e.g. "gen x"); and on the search results page, click the green 'People' tab to see which users fit the criteria. As you spend more time on Graspr, you'll also start to naturally develop a network of like-minded people.

How do I add 'friends' to my account?

When you come across people you'd like to have as friends, click on their photos or names to get to their profiles, and then click 'Add to Friends'. The people you've added will be notified and given the option to add you as a friend.

Uploading Videos to Graspr

How do I submit my own videos to Graspr?

Once registered, go to the 'My Productions' menu and select 'Upload a Video'. From there it's a simple process. We just ask that the video be instructional and under 100 Mb in size.

What if I already have videos in other places on the Internet?

We may be able to automatically upload your videos for you. Simply register with Graspr, then send an email to myvideos@graspr.com providing your Graspr user name and information about your videos located elsewhere.

Can I include a link to my web site from Graspr?

Yes, in your Graspr profile you can include a link to your web site.

Troubleshooting and Reporting Problems

What do I do if the videos won't play in my browser?

You will need to use a supported browser with a Flash plug-in installed to properly play videos on Graspr. We support Internet Explorer 6.x and 7.x, Firefox 2.x and Safari. If you do not have a flash plug-in installed, you will be prompted to download the latest version from Adobe when you attempt to play a video.

How do I report inappropriate content?

Above and to the right of each video is a link that says 'Report'. Click on 'Report as Inappropriate' and let us know what's inappropriate about the content. While we encourage content that appeals to a diverse audience, videos should be instructional and should not contain violence, illegal substances, or pornography. We appreciate your help in maintaining high standards across the Graspr network. Refer to our Terms of Service for more information regarding acceptable content.

How do I change my password or notification preferences?

Click on 'My Graspr' and select 'Account Settings'. Future versions of Graspr will allow you to change your email address.